KGG has filed a Consumer Class Action against Samsung on behalf of consumers who purchased the Samsung Galaxy Note 4 which suffers from a fatal defect in its memory chip, leading to the dreaded “mmc_read failed” error. Once this defect manifests, the phone will frequently restart and fail to boot, and ultimately become inoperable. Many Note 4 owners are using the Wake Lock app as a temporary band aid fix, which appears to buy time before the memory chip completely fails, at the expense of additional battery usage. The only solution to the “mmc_read failed” error appears to be a motherboard replacement.

Consumers who bought the Note 4, which went on the market in October 2014, at a cost of over $700 on most of the major U.S. carriers, thought that they were purchasing a premium and durable flagship phone, replete with high-end features such as 3gb of ram, a 5.7 inch 1440p screen, stylus, image stabilized camera, infrared blaster and removable battery. Note 4 owners are rightfully angered that their expensive flagship phones, which are only two and a half years old, are suffering from the “mmc_read failed” error and failing well before the end of their useful lives.

The suit is being litigated on behalf of a nationwide class in federal District Court for New Jersey.  We are currently interested in finding out about consumers’ issues and their attempts to get the defect fixed.   If you are interested in having your claim evaluated,  please COMPLETE THIS  FORM or contact Gary S. Graifman or Lisa Chakan at:  Kantrowitz, Goldhamer & Graifman, P.C.; 747 Chestnut Ridge Road, Chestnut Ridge, New York 10977; Tel: (845) 356-2570; Fax: (845) 356-4335; or